Your seat in class is not reserved until we receive your student application and deposit. Deposit will be applied toward the cost of tuition. Remainder of tuition is due the first day of class for all classes except the Graduate Bench Jeweler program, which can be paid in monthly installments.
We make every effort to ensure that our students receive the best experiences possible at New Approach School. Our classes are extremely popular, fill quickly long in advance of start dates. To ensure that spaces are reserved for students who are truly committed to attending the classes they have registered for, we have adopted the following policies:
To register for a class, a deposit is required as listed per class. We accept Visa, MasterCard, American Express, Discover or you may pay by check. Unless otherwise instructed by our Registrar, all deposits must be received within 30 days of the start of a class, or your spot will not be held.
Please be aware that many of our classes fill long before that date, so if you plan to attend, please send in your deposit and application as soon as you register.
If paying by check, please send your deposit check ASAP, and allow at least 7 days for your check to arrive. Your spot is NOT reserved until your check clears.
We are an independent, private school dedicated to your success. And although we truly appreciate the commitment and sacrifice necessary to attend our programs, we do not offer financial aid or grants.
Your deposit will be applied toward the cost of the class you register for.
Additional kit fees and taxes will be added to the remainder of tuition as listed per class.
If you find that you are not able to attend a class you are registered for, please notify us by phone and in writing at least 30 DAYS PRIOR to the beginning of class. With at least 30 days notice, you may transfer your deposit toward another class ONE time. Transfers are discretionary, and dependent on enrollment factors and class availability. We reserve the right to process your cancellation without holding on to transfer funds. We cannot guarantee your spot in another class, unless you have written confirmation from our Registrar that you are enrolled and your spot is reserved. Deposits and registrations are not transferrable to another person. Material and kit fees are non-refundable. Refunds of deposits will be issued under the following terms:
* Cancellation request received at least 30 business days prior to class start date - Your deposit will be refunded less a $25 cancellation fee for classes of five days or less, and $50 for Graduate Bench Jeweler program.
* Cancellation request received 8 to 13 business days prior to class start date - 50% of your deposit will be refunded less a $25 cancellation fee for classes of five days or less, and $50 for Graduate Bench Jeweler program, and 7% processing fee, if you paid by credit card.
* Cancellation request received 7 business days or less prior to class start date - No refund or class transfer will be issued.
If you enroll for a class and cancel more than twice, you may not be eligible for enrollment in the future.
Please allow 72 hours for your credit card refund to be processed. If you paid your deposit by check, we will send you a check. Please allow 7 days for your check refund to be processed, and 2 to 5 days for mail delivery time, depending on where you live. We cannot overnight or rush delivery your check refund, unless we deduct the appropriate cost for USPS or UPS charge from your refund, and have your written consent to do so.
Tools, kit fees, shipping fees, gift cards, DVD's and books are not refundable. We cannot give you credit for items purchased elsewhere that may be part of a kit fee, such as books or DVD's. Please understand that even though these items may feature Blaine Lewis, we cannot give you credit for them if they were purchased from another company.
In the event that you wish to return a physical item, please call us and notify us in writing as to the reason for your dissatisfaction. Although we occasionally sell tools, we are not a manufacturer. We recommend that you contact the manufacturer of the product if you have difficulty with the tool, or find it defective. If by some chance, we sent you the incorrect item, or it is not what you expected, please call us immediately, and we will deal with it reasonably and fairly. We cannot accept returns because you changed your mind after using the tool for an extended period, or because you would prefer a newer model.
We cannot accept returns without an RMA number that we provide to you once we have spoken and agreed to the terms of the return. Once you have received the RMA number from us, you should mail your product to: 107 Southeast Parkway Court Franklin Tennessee US 37064.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.